Domestic Orders: Orders placed by 11 am MST Monday thru Friday will normally ship the same day. Orders placed on weekends, holidays, or after 11 am MST will normally ship the next business day. 

International Orders: Orders ship either Tuesday or Friday based on when the order is placed. 

Note:

=>Order processing can take up to 48 hours before shipping. Our warehouse is closed on weekends. We strive to handle all orders day of to provide you with the best experience.

=>If ordering Engraved straws, order processing can take up to 5 to 7 days.

Shipping Policy

After receiving your order confirmation email, once your ordered is processed, you will receive another notification when your order has shipped. We ship all orders out of our California warehouse and are closed on the weekends.

Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer UPS® Ground, UPS 2nd Day Air®, and UPS Next Day Air®. Free shipping is offered on orders of $250+ (this is pre-shipping fees).

International Shipping
We offer international shipping to the following countries: Australia, Canada, United Kingdom, Germany, Portugal, Spain, Costa Rica, Columbia, and any shipping addresses supported by our shipping partner Passport. Free shipping is offered on orders of $500+ (this is pre-shipping fees).

Shipping charges for your order will be calculated and displayed at checkout. If your order is subject to import duties and taxes, these are included in your shipping rate.

In the event you are charged additional import duties and taxes (including VAT) once your shipment reaches your destination country, Snogo is not responsible for these charges and are the responsibility of the customer. Please feel free to reach out to us to assist you with verifying the charges.

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at help@snogostraws.com with your name and order number, and we will look into it for you.

Delivery Issue
Should your order show it was delivered, however, your package appears lost or stolen, notify us within 20 days of the delivery date for a replacement. Notification received after 20 days is no longer eligible for replacement.

If your order shows delivered and and you have not received it, within 2 days of the delivery date, please file a claim. The shipping tracking information includes a claim link at the bottom of the page and send us an email at help@snogostraws.com right away.

Shipping to P.O. Boxes
We do not support shipments to P.O. boxes at this time.

Last Updated: 4/16/2025